Support & maintenance
We actively foster ongoing relationships with our clients. Business needs constantly change and so do browsers and devices! We work with our clients on a maintenance strategy either doing the maintenance ourselves or providing our services to train internal staff in the maintenance of projects.
Ongoing maintenance and support for business solutions keeps them performing at their best and protecting sensitive business information. Our support procedures have been setup to ensure our clients receive the utmost support, care and attention including:
- A dedicated support officer, providing prompt, efficient, priority service.
- A support management system with ticketing and levels of escalation.
- Fast-turnaround technical support via face-to-face, telephone or email.
- Monitoring and adjustment of server performance.
- Scheduled monthly testing and updating to ensure websites work on new browsers, devices and operating systems.
- All cms, security and plugin updates.
- General updates to content.
- Conversion optimisation.
- After-hours assistance.
- Direct access to our team of senior user-experience, development, content and digital marketing experts.
- Discounted hourly rate as part of a support package.
