Managing websites is like a minefield. Even simple plugin updates seem to cause endless issues when they used to be a simple click of the button.
Many clients come to us tearing out their hair because they are completely fed up with their tech support. Here at Mettro we know this is the last thing you need, so we have developed targeted support packages so we can do the heavy lifting for you so you can get on with doing what you do best.
We can help you with a range of issues that are making your digital life hell:
Do you find it completely impossible to follow what your tech provider is saying? Does it sometimes feel like they are purposely keeping you in the dark with their technical mumbo-jumbo? We have a team of experts who are trained to translate the technical details into plain English and be an interpreter for you, so you will always be clear on what we are doing and what is happening with your website.
Frustratingly long turnaround times
Does it currently take too long to get things done? Are you paying a supplier who waits for you to ask them to do maintenance? Our turnaround times are something we pride ourselves on. Your dedicated Support Manager is constantly monitoring sites to ensure they are always updated. We’re proactive so you get the most out of your support.
A constantly broken website
Do you feel like every time you look there is another broken thing on your website? Images not showing, fonts looking weird, forms not working properly or content not showing up? We are here for you. We will quickly investigate the problem, let you know what is happening and then ensure it is working correctly for you. Our expert developers will take the fuss out of your website issues.
Updates you can’t get on top of
If you are overwhelmed with the number of updates you have on your website you are not alone. These days plugins are being constantly updated and it seems you can never keep up. The thing is that unfortunately it is crucial your website plugins are maintained. A neglected website can be a dangerous one not just because outdated plugins can cause issues with your content and affect your customers’ experience but they can also create serious security issues.
No in-house knowledge
Many of our clients simply don’t have the know-how to ensure their website is up to date and don’t have access to a team to help them. If you are finding you don’t have the skill-set in house to do the website work needed then let us help. We have a team of talented technical and administrative staff who can not only fix technical issues and keep your site running smoothly, but can update your content and fix text and images if you are too busy.
Lost sleep over security
Are you losing sleep over whether your site is secure or not? We know it is scary with stories of hackers out there every day trying to break into websites for the sake of it or intentionally stealing important customer data. With our website support packages you can sleep easy at night knowing we will be monitoring your site to ensure it is as secure and safe as possible as well as keeping an eye on industry developments.