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SUPPORT & MAINTENANCE

We're your dedicated digital caregivers supporting your website to perform at its best.
Support

Expert Website Support and Maintenance Services To Drive Your Business Success

Keep your websites secure and improve its overall performance with Mettro’s expert website support and maintenance services. We also provide website support and maintenance training for our clients.

get a free proposal

Managing websites is like a minefield. Even simple plugin updates seem to cause endless issues when they used to be a simple click of the button.

Many clients come to us tearing out their hair because they are completely fed up with their tech support. Here at Mettro we know this is the last thing you need, so we have developed targeted support packages so we can do the heavy lifting for you so you can get on with doing what you do best.

We can help you with a range of issues that are making your digital life hell:

Geek-speak overload

Do you find it completely impossible to follow what your tech provider is saying? Does it sometimes feel like they are purposely keeping you in the dark with their technical mumbo-jumbo? We have a team of experts who are trained to translate the technical details into plain English and be an interpreter for you, so you will always be clear on what we are doing and what is happening with your website.

Frustratingly long turnaround times

Does it currently take too long to get things done? Are you paying a supplier who waits for you to ask them to do maintenance? Our turnaround times are something we pride ourselves on. Your dedicated Support Manager is constantly monitoring sites to ensure they are always updated. We’re proactive so you get the most out of your support.

A constantly broken website

Do you feel like every time you look there is another broken thing on your website? Images not showing, fonts looking weird, forms not working properly or content not showing up? We are here for you. We will quickly investigate the problem, let you know what is happening and then ensure it is working correctly for you. Our expert developers will take the fuss out of your website issues.

Updates you can’t get on top of

If you are overwhelmed with the number of updates you have on your website you are not alone. These days plugins are being constantly updated and it seems you can never keep up. The thing is that unfortunately it is crucial your website plugins are maintained. A neglected website can be a dangerous one not just because outdated plugins can cause issues with your content and affect your customers’ experience but they can also create serious security issues.

No in-house knowledge

Many of our clients simply don’t have the know-how to ensure their website is up to date and don’t have access to a team to help them. If you are finding you don’t have the skill-set in house to do the website work needed then let us help. We have a team of talented technical and administrative staff who can not only fix technical issues and keep your site running smoothly, but can update your content and fix text and images if you are too busy.

Lost sleep over security

Are you losing sleep over whether your site is secure or not? We know it is scary with stories of hackers out there every day trying to break into websites for the sake of it or intentionally stealing important customer data. With our website support packages you can sleep easy at night knowing we will be monitoring your site to ensure it is as secure and safe as possible as well as keeping an eye on industry developments.

We've been in the business of websites for almost two decades so you can trust us.

Two decades, 5000+ projects.

Let us do the heavy lifting We will be there as your personal digital caregivers, providing the attention your website needs. You’ve poured your time and energy into building your website and now we’ll support you and your site to ensure we keep it functional, healthy and up-to-date.

Get a free proposal

The Website Support and Maintenance Advantage

If you want your website to perform at its best, you need to ensure that routine website support and maintenance is in place.

Routine website maintenance will help secure your website from hackers who can deface or erase everything on your site, redirect your sites to theirs, or worse, steal your and/or your customers’ personal data for some nefarious intent. One of the ways to keep your website secure is by ensuring that have the latest version of your Content Management System and have all the latest security and plug-in updates.

Website maintenance can also help boost your SEO rankings as you update your site with fresh, relevant and optimised content. Likewise, you can enhance user experience by fixing broken links, improving loading speed, updating the content, and ensuring that your website will work with the latest devices and systems among others.

Mettro offers the following website support and maintenance services:

  • Monitoring and adjustment of server performance
  • Scheduled monthly testing and updating to ensure websites work on new browsers, devices and operating systems
  • All CMS, security and plug-in updates
  • General updates to content
  • Conversion optimisation
  • After-hours assistance
  • Direct access to our team of senior user-experience, development, content and digital marketing experts

To ensure that you will receive a prompt and efficient service, we will provide you with a dedicated support officer to look into your concerns right away. We also have a support management system with ticketing and levels of escalation. You will be assured of a fast turn-around technical support via face-to-face, phone, or email. Plus, you can avail of our discounted hourly rate as part of a support package.

Brands We've Worked With

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carpetone-500-x-127-52-d-609005214-d-8-ff-913-e-617-e-86689331-1889-f-1-png
comms-team-b-w-logo-1089-a-3-bc-3-d-9091-e-36-b-1-dd-50329-e-9-dcb-5-252593-jpg
cornerstone-logo-ddc-1-cfffe-6-ddcce-449-d-7-c-1-f-707699-cab-710-aa-4-jpg
greaterspringfield-500-x-127-4-ffb-7247-f-207-d-1525-d-3-bc-28-a-4-caf-1536-d-35534-png
hunter-b-w-logo-0-ef-6007373-e-9478691-b-252-a-610002179-ae-2-eb-5-jpg
impact-homes-logo-d-4-dd-6063-fe-04-b-38972688-ef-54498-dea-5-8512-da-jpg
unilodge-logo-6-b-6-c-5085-a-2-d-77309-aad-9-c-39-c-5-b-29-f-9-bf-6-ab-810-jpg
crc-b-w-logo-5-e-966-ab-0-aca-8-a-995-e-900-ca-9-e-32822768-a-534-fe-jpg
jacaranda-500-x-127-d-1-dfb-9-c-8365458819-c-5-f-5-a-5-e-21-f-5-d-0-fe-1-aece-1-png
liteneasy-500-x-127-e-551-b-37-d-8431-e-75-eaa-975-b-1-bc-8-d-80-ea-9-12-f-194-png
ttnq-logo-7257-a-9-a-0905844-e-6-dea-9-d-7610-d-23474-d-b-8-e-9-fa-jpg
qldgov-500-x-127-23-d-59-cfcda-3-c-1-e-9981-b-3-a-75-ae-5-d-7-b-095-9-d-3-b-92-png
sonichealthcare-500-x-127-7723-e-7-f-11-f-5-effd-633-c-5123-c-21-c-583-f-7-02-a-30-a-png
wiley-logo-baa-0-f-02-c-8-bb-7-dd-0-d-8-e-753299-cbacadc-0-1-e-4-ac-4-jpg
uq-sport-logo-1421-c-6-fb-8830773-c-629-eb-29156-f-1-f-520-158-c-9-c-jpg
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lighthouse-client-logo
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The track record that counts (Why Mettro)

  • History of Success

    Worked in partnership with businesses to deliver more than 5000 successful website development and design projects over 20 years.
  • Return-on-Investment

    Tried and tested methodology to deliver goal oriented websites that drive conversion, meet KPIs & sell your product and services.
  • User-Experience Designers

    Real UX designers that will align with your brand, anticipate your users’ needs and enhance their customer experience.
  • Delivery Focussed

    Projects are planned with precision and all work is managed by a senior project manager to complete the most intricate technical projects on-budget, on-time.
  • Technology Made Easy

    Translation of technical jargon to something more meaningful to ensure we meet your expectations.
  • Reputation

    Winners of many local, national and international awards for our customer experience design and digital solutions.
  • Extensive Experience

    We’ve provided digital solutions for a range of corporate sectors: Education & Learning; Government; Property; Finance & Insurance; Healthcare and Retail.
  • Blueprint Strategy

    High level business analysis skills to create a spec document that will bring accountability and meet the demands of your business leaders.
  • Advanced Integration

    Highly technical integration experts who can integrate with your CRMs, eCommerce, eLearning, data management and other technology platforms.
A DIGITAL AGENCY HERE FOR THE LONG HAUL

Mettro: the secrets of our success

A PASSION FOR BUSINESS

I started my career as a designer but have ended up working in technology for 25 years! I always had a passion for tech and its ability to streamline processes and make everything more efficient. If there’s one thing I love, it’s a challenge, so that’s why I decided to create Mettro two decades ago.

I have grown my business, to be very successful and staffed by a senior team of people who really know their stuff.

20 YEARS & 5000 PROJECTS!

Over the years I have worked with small and large businesses. I have designed seamless user experiences, devised tailored digital strategies, solved complex business problems, and improved customer experiences to deliver measurable benefits to my clients. What I’ve learned is that EVERY SINGLE SUCCESSFUL PROJECT is built on a foundation of a solid partnership.

Let’s jump on a call and get started and see how we can work together to kick your goals.

RaelsPortrait_Square-540x540-2

Watch our case study video for some insights into what we do.

Our Website Development & Design Services

Website Development
Website Development
Mobile, Apps & Web App Development
Mobile, Apps & Web App Development
Systems Integration
Systems Integration
eLearning Design
eLearning Design
Content Management
Content Management
eCommerce Development
eCommerce Development
Support & Maintenance
Support & Maintenance
WordPress Development
WordPress Development

Let us support you so you can get on with the job of running your business.

We have a targeted suite of services to keep you right on track, so you can concentrate on your business without having to worry about your tech going kaboom! We have been in the business of websites for almost two decades so you can trust us with your digital requirements. We have honed our practices to ensure it is what you need and our team of geeks are managed by a customer service team who translate the tech-talk into something you will understand.

It’s all about you

Our support plans are setup so that you can use your hours in any way you see fit. If one month you want to just get the standard updates done and the next you want to add some new functionality or update some content then we’ll support you in that.

Our service includes:

  • A dedicated support officer, who will provide you with prompt, efficient, priority service.
  • Fast-turnaround technical support via telephone, email, Skype or Zoom.
  • Scheduled monthly testing and updating to ensure your project works on new browsers and devices.
  • Security and plugin updates.
  • Direct access to our team of user-experience, content strategy and digital marketing experts.
  • General updates to content as you need.
  • Ongoing training.
  • Discounted hourly rate as part of your package.

When you work with us you are working with me! My team of technical and support staff are absolutely dedicated to our clients. We are not some massive agency where you get lost in the system and get a junior level person on your job even though you are paying for high level expertise. I handpick my staff and most have been with me for many years. I train my team thoroughly in customer service and user experience.

I care about every single client and every single project that comes through the door here at Mettro because this is my business and I am proud to say, it has been for almost two decades. Let us be your partners in your digital & business success.

raels-signoff-black

Raels Robertson

Mettro Founder & Owner

Where to from here?

We love working with like minded business people who like to get stuff done. Let’s get on a call and talk about your business.

LET'S CHAT

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433 Logan Road Stones Corner Brisbane Qld 4120 Australia
(07) 3334 8320
hey@mettro.com.au