• About
    • Who we are
    • About Raels
    • How we do it
    • Our story
    • Our team
    • Awards
    • Happy clients
    • Arrange a One-on-one
  • Services
        • Digital Marketing & SEO
          • PPC Services
          • SEO Services
          • Marketing Services
          • Landing Page & Sales Funnels
          • Content Marketing
          • Email Marketing
          • Data & Analytics
          • Conversion Optimisation
          • Social Media Marketing
        • Website Design & Development
          • Website Design
          • Website Development
          • Mobile & Apps
          • Systems Integration
          • eLearning
          • Content Management
          • eCommerce
          • Support and Maintenance
          • WordPress Development
        • User Experience &
          Digital Transformation
          • User Experience Design
          • User Interface Design
          • Business Analysis
          • Digital Strategy
          • Training and Coaching
  • Work
  • Resources
    • Google Ads Webinar
  • Blog
  • 07 3334 8320
  • Contact Us

Support & maintenance

We actively foster ongoing relationships with our clients. Business needs constantly change and so do browsers and devices! We work with our clients on a maintenance strategy either doing the maintenance ourselves or providing our services to train internal staff in the maintenance of projects.

Ongoing maintenance and support for business solutions keeps them performing at their best and protecting sensitive business information. Our support procedures have been setup to ensure our clients receive the utmost support, care and attention including:

  • A dedicated support officer, providing prompt, efficient, priority service.
  • A support management system with ticketing and levels of escalation.
  • Fast-turnaround technical support via face-to-face, telephone or email.
  • Monitoring and adjustment of server performance.
  • Scheduled monthly testing and updating to ensure websites work on new browsers, devices and operating systems.
  • All cms, security and plugin updates.
  • General updates to content.
  • Conversion optimisation.
  • After-hours assistance.
  • Direct access to our team of senior user-experience, development, content and digital marketing experts.
  • Discounted hourly rate as part of a support package.

Related Case studies

Lite n' Easy
myWorld History Atlas
Sun Effects Booth
Primary Connections

Where to from here?

I love working with like minded business people who like to GSD and have fun doing it.
If you’re the right fit I also offer a free inital consultation.

Let’s chat

© Mettro Pty Ltd | OUR WORK | OUR SERVICES | TESTIMONIALS | CONTACT

Book a one-on-one | Privacy Policy | Terms & Conditions