Some of our support clients have been with us for over a decade. There's a reason for that.
A few weeks ago, a critical WordPress plugin was flagged with a security vulnerability. Before any of our support clients had even heard about it, we’d already patched every one of their sites.
Last year, a client had a major event launch and discovered at the last minute that two speakers had changed and the website still had the old details. They called us. The site was updated before the audience noticed.
That’s what support looks like when someone’s actually paying attention. Not a ticket queue. Just call us. A team that knows your site, knows your business, and moves fast when it counts.
But most of the time, support isn’t about emergencies. It’s the regular stuff: updating content, patching plugins, checking that the site still works properly across new browsers and devices, making sure the contact form hasn’t quietly broken, keeping everything secure and current. The work that stops small problems from becoming big ones.
What's Covered
Technical support and troubleshooting. Content updates and changes. Plugin and CMS updates. Security monitoring and patching. Monthly browser and device testing. Design and UX support when your site needs a refresh. Liaison with hosting providers and third-party services. Analytics review and recommendations. And a direct line to senior people who understand websites, not a generic help desk.
We Support Sites We Didn't Build
Your website doesn’t have to be a Mettro build for us to look after it. If it’s running on a platform we can work with (and that covers most of them), we’ll take it on. We’ll assess the state of the site, let you know if anything needs immediate attention, and take it from there.
How It Works
You email or call with what you need. Our support manager assesses the task, schedules it by priority, and gets it done. Standard requests are completed within three working days. High priority within two. Critical issues get someone on it immediately.
Packages
We offer support packages based on monthly hours, tailored to how much your site needs. Some businesses need a few hours a month for content updates and general maintenance. Others need more for ongoing development and design work. Custom arrangements are available for sites with specific requirements.
The best way to figure out what fits is a conversation.
