We actively foster ongoing relationships with our clients. Business needs constantly change and so do browsers and devices! We work with our clients on a maintenance strategy either doing the maintenance ourselves or providing our services to train internal staff in the maintenance of projects.
Ongoing maintenance and support for business solutions keeps them performing at their best and protecting sensitive business information. Our support procedures have been setup to ensure our clients receive the utmost support, care and attention including:
A dedicated support officer, providing prompt, efficient, priority service.
A support management system with ticketing and levels of escalation.
Fast-turnaround technical support via face-to-face, telephone or email.
Monitoring and adjustment of server performance.
Scheduled monthly testing and updating to ensure websites work on new browsers, devices and operating systems.
All cms, security and plugin updates.
General updates to content.
After hours assistance.
Direct access to our team of senior user-experience, development, content and digital marketing experts.
Discounted hourly rate as part of a support package.
Data and analytics are an integral part of any digital solution, however they are often not understood or utilised in a way that is useful for business growth or enhancement.
We work with the new generation of software that tracks and analyses data to respond to user input, and we help our clients break down stats to produce meaningful feedback, reviewing existing customers statistics and offering advanced data analytics to realise measurable and actionable insights.
We make what is often complex and overwhelming into something simple and meaningful which makes the most difference to the businesses we work with.
We also help our clients identify the best ways to enhance and optimise digital solutions to drive key performance indicators such as lead conversions, sign-ups and purchasing.
Search engine optimisation and marketing are often thought about in fairly simplistic terms, such as ‘being number 1 in Google’ or ‘buying Adwords’. But there is a lot more to it than that. Because we spend so much time in this space everyday the value we have to our clients is our ability to provide a more holistic approach to digital marketing services including:
Improvement of link and content ranking including the customisation of canonical tags across sites and tailored search campaigns.
Optimisation of websites to ensure search engine readiness.
Improvement in Google Business listings.
Reviewing and making adjustments to local citation.
Opportunity finding and management including digital PR, profile building and influencer marketing.
Reporting & analytics.
Content marketing including copywriting for SEO.
Conversion rate optimisation.
From choosing the most appropriate email management system to custom workflows, automation and reporting we’ve worked the entire gamut of email management. Across various systems such as Campaign Monitor, Vision6, Mailchimp, GetResponse and Zoho we’ve provided our services including:
Email experience design.
Content marketing including copywriting and editing.
Customer service management.
Marketing automation including mapping customer behaviour, segmentation, setting conditions, tagging and flagging, point scoring, system learning, actions and filters.
Integration with form builders.
Business integration across customer relationship management systems (CRM), product management systems (PMS), WooCommerce, WordPress and point of sale systems (POS).
Email testing and optimisation and best practice delivery.
Mandrill and Amazon mail handling to maximise deliverability.
Email list cleansing – tools, breakup and retention emails.