Mettro Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at oaic.gov.au
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers. This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website www.mettro.com.au, from your website or your apps, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
We may use your Personal Information to send you information about our services, industry updates, and other communications we believe may be of interest to you. This may include email marketing through platforms such as MailerLite. You may opt out of receiving direct marketing communications from us at any time by clicking the unsubscribe link in any email, or by contacting us using the details at the bottom of this policy. We will process your request as soon as practicable.
Our website uses cookies and similar tracking technologies to improve your experience and to help us understand how our website is being used.
Cookies are small data files stored on your device when you visit our website. We use cookies for website functionality, to remember your preferences, and to collect analytics data.
Website analytics: We use Google Analytics to collect information about how visitors use our website. This includes information such as the number of visitors, the pages they visit, and the time spent on each page. This information is used to improve our website and services. Google Analytics uses cookies to collect this information. You can learn more about how Google uses data at google.com/policies/privacy/partners.
Advertising and conversion tracking: When running advertising campaigns on platforms such as Google Ads and Meta (Facebook and Instagram), we may use tracking pixels and conversion tags on our website. These technologies help us measure the effectiveness of our advertising by tracking actions such as form submissions, phone calls, and other enquiries. The data collected by these technologies is governed by the respective platform’s privacy policy.
Managing cookies: You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information may be disclosed in a number of circumstances including the following:
Some of the third-party services we use may store or process your Personal Information outside of Australia. These services may include cloud hosting providers, email marketing platforms, website analytics tools, and advertising platforms.
Where we disclose your Personal Information to overseas recipients, we take reasonable steps to ensure that the overseas recipient handles your Personal Information in accordance with the Australian Privacy Principles. By providing us with your Personal Information, you consent to the disclosure of your Personal Information to overseas recipients for the purposes described in this policy.
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Mettro Pty Ltd will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
If you have any queries or complaints about our Privacy Policy please contact us at:
Mettro Pty Ltd
Woolloongabba Qld 4102
marketing@mettro.com.au
(07) 3334 8320
